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Note: This article focuses on the simplest common use case for generating an unprocessed return to supplier (RTS) from an existing goods received note (GRN).
To generate an unprocessed RTS from a GRN, navigate to the relevant GRN.
Note: An RTS can only be generated from a GRN that has been posted to finance.
Open it by double-clicking it in the list, or by selecting it and pressing Enter.
Opening the GRN displays its General tab.
General Tab
Confirm that the information on the General tab is correct.
GRN Tab
The GRN Details tab displays the inventory items and quantities that have been received from the supplier.
GRNs can be either fully or partially returned when generating an RTS. To partially return a GRN, update the Qty To Return column to reflect the quantities to include in the RTS. To return the GRN in full, no changes to the item quantities are required.
Note: The quantities in the Qty To Return column cannot be more than the originally received quantities.
Once all item quantities have been updated or verified, click Generate RTS on the toolbar.
A popup appears, asking you to confirm the action.
Click Yes to confirm the RTS generation. A confirmation popup appears, displaying the newly generated sequential RTS number.
Click OK to close the popup and return to the GRN. Click the Processed Tab to display the generated RTSs for this GRN.
Processed Tab
The Processed tab displays the RTSs that have been generated from this GRN. By default, the Supplier Invoices tab is displayed. Click the Returns tab to display the RTSs generated from this GRN.
To open the RTS for viewing, double-click it in the list, or select it and press Enter.